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Zoya Ahmed and Nurun Uddin

St Clare Hospice

Increasing access to hospice services

St Clare Hospice exists to support all residents of West Essex and the borders of East Herts.

However, we recognise that there are whole communities, mainly BAME and faith groups, who are not currently accessing our services. Most of our patients are white, English speaking residents and this is disproportionate with the population we serve.
We plan to undertake a 6 month research project to fully understand the barriers that are preventing different groups and communities from accessing our services.

Anecdotally, we know that there are a range of factors.For some groups and communities that do not speak any English, language is a primary obstacle. For others we know it is a lack of understanding or a misunderstanding about what we do and how we can help. Some people have a genuine fear of palliative care in a hospice setting. We also recognise the need to fully scope the different needs of different communities, and audit our own activities, so that we can revise the delivery of our care services as well as our communication, to better meet those needs.
This research will inform a new strategy for inclusion, so that we are equipped with the knowledge, information and community connections necessary to far better engage with, and serve, diverse and marginalised communities within our catchment area.

We plan to work directly with local faith and community leaders, to understand how we can better serve the people they represent. We also plan to work alongside other non-profit agencies and partnerships that exist to improve the lives of minority ethnic communities within our catchment area. We want to pool resources to strengthen community cohesion and build more resilient, inclusive communities.
The result of this work will be a clear plan to better engage with and increase referrals from people from BAME and multi faith groups who are currently underrepresented as patients and beneficiaries of our care. This is a strategic priority for St Clare and a long-term aim. We expect this project will establish a framework and a point of reference that will enable us to continue to improve against equality, diversity, and inclusivity targets.





You can find more information through the following links:

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Phone: 01279 773 700
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